Reality Based Group provides a detailed explanation of how a mystery shopper program for businesses can support consistent service performance and accountability. The material outlines key components such as video-based evaluations, scorecards, and objective shopper reporting that help capture real-time customer interactions. It emphasizes the role of clear performance standards and h... https://www.realitybasedgroup.com/wp-content/uploads/2016/07/MysteryShoppingQuickStartEbook.pdf