Hello Laura, We are really sorry for these types of inconvenience. We'll continue to update our app to really make it better and far better. You can reach us by means of E-mail with every other opinions. Thanks greatly in your variety help! معرفة اسم المتصل ومكانه من خلال رقمه https://play.google.com/store/apps/details?id=com.arqamapp.android